Four people, and every one of them has a name.
Claimark is not a call centre and does not want to become one. We take on as many practices as we can serve properly, and no more.
In 2019 a counsellor the family had known for years rang Sami about the practice she had just opened. She had been seeing clients for four months and almost none of it had been paid. Nobody had told her the claims were failing — they had simply gone out, come back denied, and sat there.
Sami spent a weekend going through them. Most were fixable. Some had aged past the point where anything could be done, and telling her that was the hardest part.
Zubair joined six months later to build the financial side, and the two of them agreed on one rule that has not changed since: every practice is assigned to a person, and that person picks up the phone.
There are four of us in Karimabad, and we have turned away more work than we have taken. That is the only way the rule survives.
"Nobody had told her the claims were failing. That is still the thing we are actually selling against."
Sami Ahmad
"I handle every new practice myself for the first ninety days. Not because the team cannot — they can — but because the first ninety days is where you find out what the last biller was doing wrong, and I want to see it with my own eyes."
"The part of this job I did not expect is how much of it is telling people things they do not want to hear. Money that is gone is gone. I would rather say that in week one than bill someone for six months of chasing it."
"I answer my own phone. If that stops being true, we have grown too fast."
Zubair Ahmad
"I read every aging report before it leaves the building. You will never get a number from us that we cannot explain line by line, and if a figure moved I will tell you which claims moved it."
"Most practice owners have never been shown their own financials in a way that makes sense. That is not their failing. Reports in this industry are written to look thorough rather than to be understood."
"Ours is one page. If it takes longer than five minutes to read, I have written it badly."
The people who will actually work your account.
You are assigned one of them by name on day one, and you keep them.
Four commitments, in writing.
HIPAA and a signed BAA
Executed before we are given access to a single record, no exceptions and no verbal agreements.
Named access only
Individual logins per person, no shared credentials, and access removed the day someone leaves your account.
One report a month
One page, by the fifth working day, plus a call to walk through it if you want one.
Same day, every day
Anything you send before your close of business gets a reply before ours. Urgent means we call you.
Send us your last ninety days.
No contract, no setup fee, a written report in five business days.
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